REFUND POLICY

We want you to be fully satisfied with your eyewear purchase. If your interchangeable frames, prescription glasses or sunglasses do not fit your expectations, fail to match what you imagined, or simply do not work for your lifestyle, our return policy is designed to keep the process simple and fair. You may submit a return request within 30 calendar days starting on the date your package is marked delivered by the shipping carrier. This window lets you try on your frames, test the magnetic fit, and decide whether it works for you.

To qualify for a return, all returned eyewear items must remain unused, unaltered, and undamaged. Original packaging must be included where applicable, and the product must show no signs of scratches, stains, odors, or modification. Prescription lenses that have been manufactured to your specific prescription are not eligible for return unless the product arrives defective, damaged, or incorrect. Items listed as final sale on the product page cannot be returned. Promotional discounted non-prescription items normally qualify for return within the same 30-day window unless the product page explicitly states final sale status.

Before sending any product back to our warehouse, you must start a return request through our customer support channel. Include your order number, the eyewear items you want to return, and the reason for the return. Our team reviews your request. When approved, we send you return instructions and a unique return reference number. Packages sent back without prior authorization risk refusal or major processing delays, so wait for our confirmation before mailing your frames.

You, the customer, pay the cost of return shipping for standard change-of-mind returns. We strongly suggest using a trackable shipping service that provides proof of delivery. Our warehouse cannot process your refund until the returned package arrives and passes inspection. We do not supply prepaid return labels for customer-initiated returns, and original outgoing shipping fees are non-refundable, even though we offer free worldwide shipping when you ordered.

After our warehouse receives your returned package, our inspection team checks every item to verify it meets return eligibility rules. Once inspection is approved, we process your refund back to your original payment method within 5 to 10 business days. The exact time for funds to appear in your bank account depends fully on your bank or card issuer’s internal processing schedule, which we cannot control.

If you receive a damaged, defective, incorrect, or mis-shipped eyewear item caused by our error, the resolution process differs. In these situations, contact customer service within 7 days of delivery, attaching clear photos of the packaging, shipping label, and the damaged or wrong product. We evaluate your claim and offer a resolution: free replacement, partial refund, or full refund based on your preference and case details. For errors made by our team, we cover required return shipping costs and replacement delivery fees.

Refunds will not be granted for eyewear damaged after delivery due to improper handling, normal daily wear and tear, accidental scratches, customer misuse, or alterations made to frames or lenses. Always follow the care instructions printed on product packaging to preserve your frame finish and lens quality. If you are unsure how to clean or maintain your glasses, contact us before cleaning for guidance.

If your return request is denied because your returned product fails inspection requirements, our customer service team will explain the specific reason. In these cases, we can arrange to ship the product back to you at your expense. If you do not request return of the item within our specified timeframe, we may dispose of the product at our warehouse.

We reserve the right to decline future return requests from customers abusing our return policy. Examples include repeated excessive returns, returning heavily worn eyewear items, or ordering products solely to use them before returning. Our return policy exists to support genuine customer satisfaction and prevent fraudulent purchasing activity.

This refund and return policy applies to all orders placed via our website. We may update these terms occasionally to improve service standards and align with commercial regulations. The policy version active on the date of purchase governs all return and refund requests for that order. If you have questions about whether a specific frame qualifies for return, contact our support team before shipping your product back.